Security Bank reports 3,100 staff-built AI agents
More than 3,000 employees have received agentic AI training as the Philippine lender expands automation while retaining human oversight.
Security Bank Corp. employees have created 3,100 low-level AI agents for operational and business tasks, according to chief digital and technology officer Patrick Meneses. The Philippine bank has also provided training in agentic artificial intelligence to more than 3,000 employees.
In an interview with The STAR, Meneses put daily engagement among the bank’s 1,210 Copilot Premium licence holders at 98 per cent. Participation reaches beyond technology teams into finance, risk, operations and business functions.
Meneses said the bank wants to automate more routine work so staff can concentrate on serving customers and exercising judgement. He maintained that people remain accountable for AI-assisted decisions, particularly those with significant consequences for customers.
Training begins with prompt-writing, checking generated answers for accuracy, information classification and recognising when not to use AI. Workshops for specific roles and employees designated as Agent Makers support wider adoption, while low-code and no-code tools enable staff to develop solutions without advanced programming expertise.
The bank’s AI governance approach has been under development for more than four years, Meneses said. It examines data use, the explainability of results, points requiring human review and monitoring after deployment. He said safeguards should form part of development and use from the outset, rather than being left until a final check.
